AegisWard® Solution
At AegisWard® we believe that excellence in customer service is possible.
We support companies to regularly identify measurable areas of their customer service and continually verify that their customer service meets expectations.
Competition in the market is intense and customers always prefer unique, honest and friendly shopping experiences, even the smallest change in your service and/or product can produce big results that can be positive or negative. Our team specializes in experiencing your services just as any everyday customer would to provide the best recommendations for optimization in order to maintain the loyalty of consumers.
Our solutions mitigate the subjectivity that always exists when evaluating customer service, integrating state-of-the-art audiovisual tools that are imperceptible to the evaluated employees.
TRUSTY SERVICE® is our solution for customer service audits.
AegisWard® offers customer service audits for clients that offer products in physical and digital locations (retail of all types, automotive distributors, etc.).
Through trained personnel and the best software in the industry, we evaluate and document with video the customer journey of any channel and point of contact.
AegisWard® offers customer service audits for clients that offer services related to the tourism and hospitality industry (restaurants, hotels and transportation).
Through trained personnel and the best software in the industry, we evaluate and document with video the whole customer journey of any channel and point of contact.
AegisWard® offers customer service audits for call centers or contact centers (telephone calls or text messages).
Through trained personnel and the best software in the industry, we evaluate and document with sound the whole customer journey.
The AegisWard® Advantage
AegisWard® Advantage
Experienced Team
Our team has extensive professional experience, academic preparation in the best universities worldwide and continuous training.
AegisWard® Advantage
Reliable & Accurate
The accurate and reliable information companies obtain from our solutions support key business definitions that allow continuous improvement.
AegisWard® Advantage
Optimized Process
Our global scale has allowed us to create optimized processes supported by ML/AI in order to minimize response times in our operation.
AegisWard® Advantage
Secure Platforms
Our technological platforms are among the most secure in the industry, with certifications and security ratings even higher than those of banking institutions.